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Happiness Guarantee Policy

Happiness Guarantee Policy

We want you to be thrilled with your purchase.  We stand by the quality of our products and use them every day. Should you for any reason be unhappy with your purchase we will issue a refund to your credit card or exchange an unsatisfactory product for another one if returned within 30 days. Please see our Returns Policy below for details on how to process.

Please note we can only accept back SUR Clean Skincare products that were directly purchased through surskincare.com we cannot accept products that were purchased from a third-party retailer.

RETURN POLICY

In the event of you needing to return it, please follow these steps below to return your purchase:

  • Contact us for an RMA number at help@surskincare.com
  • We do not pay for shipping charges associated with returns.
  • Returns should be made within 30 days.  Product containers should be included in the box and the product must be mostly full.  Multiple returns/exchanges will not be allowed.
  • All bundled items must be returned with all components for a full refund.
  • Please ship the products to the address below to ensure that your return remains eligible for a refund.

I RETURNED MY ORDER, WHERE IS MY REFUND?

The SUR Team will issue a refund within 7 business days of receiving and processing your returned order in our warehouse. A credit should appear on your statement within 1-2 full billing cycles. We will send you an email after the refund has been process. We will let you know if your credit card has expired prior to your return request, we may need to give you a product request or the refund in a different form of payment.  

WHERE DO I SHIP RETURNS?

SUR Clean Team
c/o Returns
14320 Saratoga Sunnyvale Suite 10
Saratoga, California 95070
 

I RECEIVED DAMAGED PRODUCTS WHAT IS YOUR RETURN POLICY?

If you receive products that were damaged in transit, please contact us right away and we will rectify as quickly as possible. Please email: help@surskincare.com

CAN I CANCEL MY ORDER?

When an order is placed on surskincare.com  we begin processing the order immediately, to ensure prompt delivery. Please contact us ASAP if you want to cancel your order and we will figure out a way for you to return the products.